Terms & Conditions
Upon booking you are agreeing to the value of your quote and the Terms and Conditions below, any increase in order will be subject to the same Terms.
The prices given in any quotation are subject to change should you wish to change the style, floral materials or scale of any designs.
A non-refundable booking fee of £250 is required to secure the date and confirms the services to be provided. You will be sent an invoice for the booking fee if you chose to accept the terms and conditions. You will be sent a confirmation once this has been paid. The outstanding balance is payable 1 month prior to the event. All payments must be made via bank transfer or cash, no other payment methods will be accepted.
Your flowers are pre-ordered up to one month before your wedding day, as such you have up until one month prior to the wedding to make any changes required known. Changes that are required after this may be subjected to additional fees and may not be possible depending on the scale of change.
Due to the living nature of fresh flowers and foliage, there may be occasions where particular varieties are not available or readily sourced. We will always try our absolute best to obtain the desired products; sometimes it is just not possible to source particular varieties. All fresh flowers and foliage are subject to availability and high-quality assessment before being used within your wedding flowers. If a particular flower is unavailable, we reserve the right to use similar flowers of the same quality and value.
It is the responsibility of the Bride/Groom to check through their quotation thoroughly and ensure all the information is correct, including; event date, delivery addresses and times, floral arrangement numbers and agreed locations. Evelyn Rose Floristry will rectify any errors immediately upon notification. Evelyn Rose Floristry accepts no responsibility for any requirements that are incorrect and not notified accordingly.
Pinning of buttonholes/corsage is done at the wearers own risk. Evelyn Rose Floristry cannot be held responsible for any injury, snagging, staining or tearing of clothing by the flowers and pins provided. Corsage with magnet attachments must not be worn by guests with pacemakers as they may interfere with medical implants, please advise Florist if an alternative is required for anyone in your wedding party.
If the wedding venue is to be decorated, it is the responsibility of the Bride/Groom to arrange for Evelyn Rose Floristry to have access to the venue as early as possible on the wedding morning.
All flowers will be delivered to your in prime condition, in suitable packaging at a mutually agreed time on the wedding morning. Evelyn Rose Floristry cannot be held responsible for non-delivery in extreme weather or acts of god, or events beyond our control.
We reserve the right to make changes to the agreed set-up on the wedding day if weather or other safety issues require us to.
It is the responsibility of the individual in receipt of this quote- the client- to ensure that all products lent by or from us are returned in the same condition as when they were delivered. Damage includes; but is not limited to breakages, cracks, stains or burns. The client will be responsible for covering the cost of any repairs or replacements.
Balances due must be paid at least one month before your Wedding day.
Cancellation charges:
Should you need to cancel the following charges will be enforced:
From booking until 6 months prior to event = loss of booking fee
3-6 months prior to event = 50% of balance and full booking fee
1-3 months = 75% of balance and full booking fee
Up to 1 month = 100% of total
Cancellation Insurance: We strongly recommend that you seek wedding cancellation insurance from a reputable provider in order to cover any loss of booking fee or incurred cancellation fees.
Venue flower arrangements will not be collected by us, unless otherwise agreed. We reserve the right to make a charge if there is a significant change to the agreed distance. Midnight collection must be agreed in advance and will be subject to an additional charge.
We reserve the right to photograph and reproduce pictures of our work for marketing purposes. Any photographs you send to us will be used for marketing purposes on our website, social media and printed advertisements unless forbidden by you prior to receipt, we will always credit the photographer where known.
Evelyn Rose Floristry wants to ensure you enjoy all aspects of your wedding day, therefore, any issues with your flowers must be mentioned on the day to enable Evelyn Rose Floristry to rectify any problems, failure to do so implies that your order has been accepted as is.
Evelyn Rose Floristry reserves the right to withdraw their services, should an additional florist be used, unless otherwise discussed and agreed in advance.
In line with the new GDPR regulations (May 2018) all personal details in regard to your wedding order are held in hard copy and kept in a locked cabinet, electronically held copies are password protected and appropriate software is installed to combat malicious software. On completion of your wedding all personal details are shredded. However financial records of payments made will be held for tax purposes but any account information will not be retained. No personal data held by me will be shared with any third party and no data will be sold.
COVID 19
Due to the effects of the global pandemic on growers and supply chains we cannot guarantee that there will not be a price rise from that quoted to you. We will endeavour to lessen the impact of any price fluctuation by only charging what is necessary and never profiteering. If you need to move your date there will be no charge for this. If you cancel due to Government Covid Rules we will follow the guidelines set down by the CMA for refunds. If your cancellation is due to Covid, but not because of Government rules then our original terms and conditions still apply.
Receipt of your booking fee payment is deemed acceptance of our Terms and Conditions.